Shipping & Returns

Our fixtures are handmade to order and have a build time of 5 business days in addition to 3-5 business days for shipping within the US, or 10-15 business days for international shipping. We do not keep stock of our fixtures at this time.

Yes, pricing depends on your order subtotal but starts at just $50. This option puts you to the front of the build queue and typically reduces build times from the standard 5 business days to just 1-2 business days if parts are in stock. This option does not change the shipping speed, which is generally 3-4 business days for USA customers, and 2 weeks for international customers. Send us a message at support@velorahome.com if you're on a time crunch and we'll work with you!

Standard USA service is USPS Priority Mail or UPS SurePost for small items. Larger or heavier items are typically shipped FedEx Ground/Home Delivery.

We do our best to pack our fixtures so that they do not get damaged, but sometimes damage does occur during shipping. Shoot us a message at support@velorahome.com and we'll help you out.

Yes, since we do not collect tax on behalf of your local government, your purchases are subject to local taxes and duties as applicable.

The tracking hyperlink does not work for our international customers, instead you can use the same tracking number provided (starts with an R) at www.ppxtrack.com

Our international shipments are fulfilled from a central hub in Chicago, so for the first few days while it is in transit the tracking will display an error. Once it is scanned into the central hub, it will begin to display information. Shoot us an email at support@velorahome.com if you have any trouble or need assistance!

We provide refunds for non-custom fixtures sent back within 90 days of delivery. Buyers are responsible for the return shipping costs. No restocking fees. Custom orders are final sale and are not returnable.

Send over a message to support@velorahome.com

We offer a lifetime warranty on all of our fixtures, if you have any issues with your fixture at any point you can send us a message at support@velorahome.com and we'll help you out.